Mario Chanes
mariochanes.com
contactme@mariochanes.com
https://www.linkedin.com/in/mariochanes/
Portland, Maine · Remote, US

PRINCIPAL SERVICENOW CONSULTANT
ServiceNow architecture, integration engineering, and security workflows.

I combine solution architecture, technical leadership, and hands-on engineering to address complex security, compliance, and operational requirements. Since joining C1Secure in 2014, I have helped build and evolve its ServiceNow platform and delivery capability. I lead technical delivery across client engagements, translate business priorities into solution designs, and help teams make sound implementation decisions. My work spans security operations, vulnerability response, asset and identity workflows, and compliance automation, including FedRAMP-related processes. I mentor engineers, explain technical tradeoffs, and document how teams can operate and maintain their solutions.

SELECTED ACCOMPLISHMENTS
- Contributed to publishing more than 15 applications to the ServiceNow Store through my work at C1Secure.

C1Secure
Principal ServiceNow Consultant | November 2026 - present
Lead ServiceNow solution architecture and technical delivery, combining customer consulting, integration engineering, and platform stewardship.
- Translate customer requirements into solution designs, implementation priorities, and delivery plans.
- Design and build JavaScript, REST, and GraphQL integrations connecting security findings with asset context, ownership, and remediation workflows.
- Develop and extend vulnerability-response, compliance-review, exception-management, and identity workflows.
- Mentor engineers and advise customer and internal leadership on architecture and implementation tradeoffs.
- Communicate delivery progress, dependencies, and priorities to technical, management, and executive stakeholders.
- Document architecture and operating procedures for handoff, maintenance, and future development.

C1Secure
ServiceNow Senior Administrator | Developer | Implementer | Automation | February 2014 - November 2026
ServiceNow solution design, integration engineering, and technical delivery across commercial and federal programs.
- Translated business requirements into solution designs, integrations, and delivery priorities.
- Built and adapted security, compliance, identity, and remediation workflows.
- Supported engineers and customer teams with architecture, operating guidance, and implementation handoffs.

Consilium1
Technical Services Consultant | 2013-2014
Supported Windows migration engagements, coordinating hardware upgrades, user-data migration, and adoption.
- Worked with municipal government and healthcare customers to minimize end-user disruption.

City of Rochester
Client Services Intern | 2012-2013
End-user support and troubleshooting with infrastructure, networking, and security teams.

Lowe's Home Improvement
Infrastructure Intern | 2012
Automated DB2 cloning and restoration on IBM AIX with Korn shell.
- Focused on making a repeatable infrastructure process easier to run.

SELECTED PROJECTS

Cloud findings in ServiceNow | Integration implementation
I built ServiceNow integrations using GraphQL and JavaScript to connect security findings with asset context and remediation ownership.
Connected security findings to asset context and remediation ownership in ServiceNow.
Scope: This summary describes general engineering capabilities. Client identities, operating data, project chronology and proprietary implementation details are withheld. Independent outcome metrics are not claimed.

ServiceNow compliance review workflows | Workflow development
I led ServiceNow requirements, solution design, and workflow development to connect findings, review records, and exception handling.
Connected records and review steps through repeatable ServiceNow workflows.
Scope: Internal program names, client policies, implementation artifacts and regulatory status are not disclosed. This is an engineering-capability summary, not an authorization or compliance determination.

Identity and access workflow integrations | Integration implementation
I developed ServiceNow integrations using REST APIs, JavaScript, and scheduled jobs to coordinate access requests, approvals, and identity-system updates.
Connected access-governance workflows with underlying systems of record.
Scope: No client access data, internal permission model, source code or measured business savings are published.

Study Reader: reading and speech | Local development
An AI-assisted React/TypeScript reading app with a Python/FastAPI pipeline for document extraction, local OCR, speech, and saved progress.
Current source and documentation show implemented reading, navigation, and library features. The acceptance record retains physical installation, sustained playback, and recovery verification gaps.
Scope: Not presented as a household-ready release. Local GPU model evaluations are exploration, not proof of deployed production AI.

Additional project stories are available in the portfolio catalog.

EDUCATION
Rochester Institute of Technology
Bachelor of Science in Information Technology | Minor in Psychology | 2013

SELECTED CREDENTIALS
Certified Implementation Specialist - Data Foundations (CMDB and CSDM) | Mainline certification | Earned · current standing to confirm
Certified Implementation Specialist - Security Incident Response | Mainline certification | Earned · current standing to confirm
Certified Implementation Specialist - Vulnerability Response | Mainline certification | Earned · current standing to confirm
Certified Application Developer | Mainline certification | Expired
Delivery Accreditation - AI Agents | Delivery accreditation | Completion recorded
Micro-Certification - Integration Hub | Micro-certification | Completion recorded